DedicatusIT

Dedicated Tech Level 2

In addition to the responsibilities and skills of a Level 1 Dedicated Tech Engineer, our Level 2 Dedicated Tech Engineers bring the following expertise:

• ➤ Handling alerts and tickets that require second-level troubleshooting.
• ➤ Taking escalations from Level 1 technicians and providing intermediate troubleshooting.
• ➤ Demonstrating intermediate troubleshooting skills in Windows Server 2008 R2, 2012 R2, and 2019 R2.
• ➤ Displaying intermediate troubleshooting skills in MS Exchange 2013 and 2016 environments.
• ➤ Possessing intermediate knowledge of antivirus systems, backups, spam filters, NAS, hardware and software firewalls.

• ➤ Demonstrating intermediate skills in cloud technologies such as Azure and AWS.
• ➤ Exhibiting intermediate skills in virtualization platforms like VMWare and Hyper-V.
• ➤ Possessing intermediate skills in database server management.
• ➤ Experience in troubleshooting networking appliances.
• ➤ Strong understanding of LAN/WAN, TCP/IP, DNS, DHCP, IIS, Active Directory, SNMP, and related technologies.
• ➤ Experience working with remote monitoring and management tools like Datto RMM, SolarWinds N-central, and ConnectWise.
• ➤ Proficiency in adhering to ITIL best practices.
• ➤ Ability to scope and execute migration, installation, and upgrade projects.

Looking for Level 2 troubleshooting and ticket escalation? Our experienced Dedicated Tech Engineers are ready to assist. Reach out to us now to leverage our Level 2 skills and ensure efficient problem resolution.