Contact Info

  • Raheja Platinum, Marol CHS road, off Andheri kurla road, Andheri East, Mumbai 400059
  • +1 202-960-2080
  • Office Hrs: Today 9.00am to 6.00pm

Dedicated Tech Level 1

Level 1 plays a crucial role in handling alerts and tickets in an IT support environment. Their primary responsibility is to triage and address incoming alerts and tickets promptly and efficiently will be responsible for the following:

Level 1 Dedicated Tech role includes:

Level 1 are the first point of contact for many IT issues, and their prompt and accurate handling of alerts and tickets is essential for efficient support operations. By efficiently addressing alerts and tickets at Level 1, organizations can resolve common issues quickly, free up higher-level technicians to focus on more complex problems, and ensure a smooth flow of support services to end-users or customers.Contact us today to discuss your requirements and benefit from our Level 1 expertise.