Skilled remote engineers assigned only to your MSP, integrated into your tools, workflows, and processes as a true extension of your team. The deep familiarity, accountability, and continuity a shared help desk simply can't give you.
No long forms. We usually reply within one business day.
The capacity gap sits in the background for months, until something tips it over. Usually it's one of these.
Their knowledge of the environment walked out with them, tickets are stacking up, and hiring a replacement locally will take months you don't have.
You won the clients, and now response times are slipping while your team stretches to keep up with everything at once.
Senior engineers buried in repetitive work, staying late to keep up, and you can feel the flight risk quietly building.
We assign skilled remote engineers exclusively to your MSP. They learn your environments, plug into your stack, and work as part of your team. We manage the engineer end-to-end. You own the client.
The engineers we place are senior Tier 3 and 4 by default, comfortable across the technologies MSPs work in every day. A few examples of where they're at home:
Windows Server, Active Directory, Group Policy, Hyper-V & VMware administration, backup & recovery.
Microsoft 365 administration, Azure / Entra ID, Intune, identity, and tenant migrations.
Firewalls, DNS, dual-circuit and multi-site monitoring, RMM deployment and alert tuning.
Email security, endpoint hardening, patch management, and day-to-day cyber hygiene.
We're RMM and PSA agnostic: your dedicated remote tech works inside whatever you already run, like ConnectWise, NinjaOne, Datto RMM, Syncro, and others, so your workflows don't change. And the capability areas above are examples, not limits, so if your clients run something else, just ask.
Anyone can hand you a contractor. We wrap your dedicated engineer in the system that keeps the relationship reliable, accountable, and resilient. It's the kind of support a direct hire doesn't come with.
You're never handed a person and forgotten. A named manager owns the relationship and runs a regular cadence with you, so small issues get caught early instead of becoming surprises.
Your dedicated engineer works inside your own systems, so the work and its history stay in your environment, with you. If they take leave or a change is ever needed, cover and handover are planned for, not a scramble.
We keep investing in the engineer's skills and training, so the capability you rely on gets sharper over time instead of standing still.
The work is held to a defined quality and accountability standard, reviewed continuously, not left to drift like an unmanaged contractor.
“Couldn't I just hire someone myself?”
You could, and then you'd own the recruiting, the ramp-up, the cover when they're out, the training, and the risk the day they leave. We handle all of that, so you keep the outcome: a senior engineer who feels like your own, without the overhead.
From first call to a fully integrated engineer, it's a clear, low-risk path. Start with one, scale as you grow.
We learn your stack, clients, and needs, then match you with the right remote engineer.
They work remotely inside your RMM, PSA, and tools, following your existing workflows and escalation paths.
Ongoing upskilling and quality monitoring keep delivery sharp and consistent.
Add engineers as you win clients, for capacity that grows with you, not ahead of you.
An MSP needed to monitor firewalls and dual circuits across a large, multi-location retail network. The conventional plan meant dedicated hardware at every single site and a long, on-site rollout.
Instead of following the obvious path, our engineer recommended a cleaner, cloud-based monitoring approach. The whole network went live in a fraction of the time, fully integrated with the MSP's PSA and alerting, with no per-site hardware to manage.
This is what a dedicated engineer who truly knows your environment delivers.
DedicatusIT was co-founded by Salil Gautam, who has spent over two decades working closely with MSPs across global IT environments, helping build scalable support frameworks and stronger delivery models.
He spent fifteen years at ConnectWise, across MSP and NOC operations, technical escalations, and service delivery innovation, helping shape operational processes and service models used across the MSP ecosystem. Earlier, at Microsoft, he was a Senior Support Engineer handling high-severity escalations and mentoring technical teams.
DedicatusIT is the focused, independent version of everything he learned there. Our one job is dedicated remote engineers, exclusively assigned to your MSP. You're not handing work to a faceless desk; you're partnering with people who understand the MSP world the way you do.
Built for growing MSPs that serve small and mid-size businesses, on any RMM and PSA stack. Here's how it actually works.
Completely. We're tool-agnostic, so your dedicated engineer works inside your own PSA, RMM, and tools, whatever you run, under your processes and your brand. We manage the engineer; you own the client relationship, always.
This is where the managed model really pays off: replacing an engineer is our job, not yours. If your dedicated engineer ever resigns, we provide an equally capable replacement, and just as you interviewed and approved the first, you interview and approve the new one. The recruiting, the cost, and the ramp-up are all on us. Because the work lives in your own systems and documentation, the handover is orderly, so you carry none of the replacement overhead that a departing in-house hire would otherwise land on you.
After a short discovery call to understand your stack and needs, we match you with the right engineer and integrate them into your workflow. It's typically a matter of weeks, not the months a local hire usually takes.
Yes. Many MSPs begin with a short, paid pilot on one slice of work, such as after-hours cover or an escalation backlog, to see the fit for themselves, then expand into a full dedicated seat. No long contract required to get started.
We lead with senior Tier 3 and Tier 4 engineers, because that's where most MSPs feel the squeeze. We can also staff the full stack; Tier 1 and 2 are available when you need broader coverage.
Yes. They work as an extension of your team, aligned to your hours, your tools, and your escalation paths. You set the roster and approve their leave, exactly as you would for your own staff, so it feels like having someone on your team rather than an outside vendor.
We work primarily with US-based MSPs, and we also support MSPs across the UK, Europe, Australia, the Middle East (including the UAE and Saudi Arabia), and beyond. Because the model is fully remote, your dedicated engineer aligns to your time zone, hours, and workflow wherever you operate.
Simple and predictable: a fixed monthly fee per engineer, with no recruiting, benefits, overhead, or ramp-up costs to carry. For most MSPs that lands well below the fully loaded cost of the same capability hired locally. We'll tailor a quote to the level and coverage you need; just send us a note and we'll walk you through the numbers.
Your dedicated engineer works within your own systems and security controls, following your access and data-handling policies, so your client data stays governed by your safeguards. We follow disciplined data-protection processes and abide by the regulations that apply to you and your clients in your jurisdiction. We treat all client information as confidential, and we're glad to put the appropriate agreements in place, such as an NDA and a data-processing agreement, to meet your requirements.
Not yet, and we won't claim a certification we don't hold. Your dedicated engineer works inside your own systems, controls, and compliance policies, so your existing safeguards stay in force, and our processes follow the controls these frameworks call for, like least-privilege access, confidentiality, and careful data handling. We're working toward formal certification.
You don't need a long contract to find out if this works. Start small and prove the fit, or go straight in, whatever suits where you are right now.
A short, paid pilot on one defined slice of work, such as after-hours cover or clearing an escalation backlog. Low commitment, quick to set up, and the easiest way to see the quality for yourself before you scale.
Already know what you need? Go straight to a dedicated engineer embedded in your team, and add more seats as you win clients and grow.
Not sure which fits? Tell us your situation and we'll point you to the right start.
Send us a short email with a few details about what you need, and we'll get back to you to set up a call and show you how a dedicated engineer fits your team.
Working with MSPs across the US, UK, Europe, Australia, the Middle East, and beyond.
Drop us an email with a few basics and we'll come back to you to set up a call. Helpful to include:
