Contact Info
- Raheja Platinum, Marol CHS road, off Andheri kurla road, Andheri East, Mumbai 400059
- +1 202-960-2080
- info@dedicatusit.com
- Office Hrs: Today 9.00am to 6.00pm
Dedicated Tech Level 2
In addition to the responsibilities and skills of a Level 1 Dedicated Tech Engineer, our Level 2 Dedicated Tech Engineers bring the following expertise:
- Handling alerts and tickets that require second-level troubleshooting.
- Taking escalations from Level 1 technicians and providing intermediate troubleshooting.
- Demonstrating intermediate troubleshooting skills in Windows Server 2008 R2, 2012 R2, and 2019 R2.
- Displaying intermediate troubleshooting skills in MS Exchange 2013 and 2016 environments.
- Possessing intermediate knowledge of antivirus systems, backups, spam filters, NAS, hardware and software firewalls.
- Demonstrating intermediate skills in cloud technologies such as Azure and AWS.
- Exhibiting intermediate skills in virtualization platforms like VMWare and Hyper-V.
- Possessing intermediate skills in database server management.
- Experience in troubleshooting networking appliances.
- Strong understanding of LAN/WAN, TCP/IP, DNS, DHCP, IIS, Active Directory, SNMP, and related technologies.
- Experience working with remote monitoring and management tools like Datto RMM, SolarWinds N-central, and ConnectWise.
- Proficiency in adhering to ITIL best practices.
- Ability to scope and execute migration, installation, and upgrade projects.
Looking for Level 2 troubleshooting and ticket escalation? Our experienced Dedicated Tech Engineers are ready to assist. Reach out to us now to leverage our Level 2 skills and ensure efficient problem resolution.