Contact Info
- Raheja Platinum, Marol CHS road, off Andheri kurla road, Andheri East, Mumbai 400059
- +1 202-960-2080
- info@dedicatusit.com
- Office Hrs: Today 9.00am to 6.00pm
Dedicated Tech Level 4
At Level 4, our Dedicated Tech Engineers possess the highest level of expertise and take on critical roles in your organization. Their skill set includes:
- Handling escalations from lower-level engineers and providing expert troubleshooting.
- Mentoring and coaching junior team members, sharing knowledge and best practices.
- Assisting in scoping and executing projects, including complex IT infrastructure deployments and upgrades.
- Collaborating with stakeholders to define project requirements and objectives.
- Leading project teams, ensuring efficient execution and timely delivery.
- Conducting thorough assessments and audits to identify areas for improvement.
- Providing expert guidance in IT strategy, infrastructure planning, and technology adoption.
- Demonstrating advanced knowledge in areas such as virtualization, networking, cloud technologies, and database management.
- Expertise in troubleshooting networking appliances, switches, routers, and firewalls.
- Proficiency in managing and optimizing AV systems, backups, spam filters, NAS, and hardware/software firewalls.
- In-depth understanding of LAN/WAN, TCP/IP, DNS, DHCP, IIS, Active Directory, SNMP, and related technologies.
- Experience with leading remote monitoring and management tools like Datto RMM, SolarWinds N-central, and ConnectWise.
- Familiarity with professional services automation (PSA) systems such as Autotask and ConnectWise Manage.
- Comprehensive knowledge of ITIL best practices and their practical implementation.
Need top-tier expertise and leadership for critical IT projects? Our Level 4 Dedicated Tech Engineers have the skills you require. Contact us now to discuss how our Level 4 professionals can contribute to your organization’s success.
Whether you’re in need of Level 1, Level 2, Level 3, or Level 4 support, our dedicated team of Dedicated Tech Engineers at DedicatusIT is ready to provide the technical solutions you need. Reach out to us today to explore how our skilled professionals can support your IT operations effectively.